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EastCoast News — updated June 2019

And the Hits just keep on coming...

More of the sort of Customer Feedback we love...

"EastCoast are brilliant... they looked after my mum when she was alive, took her everywhere and waited to help with her shopping as she was partially sighted. Thank you!"

"EastCoast taxis are great!"

"Simply the best taxis. I always contact them when traveling home from London. I let them know when I get to Durham and they are waiting when I get to Newcastle. Set fare saves a fortune too. Thanks EastCoast!"

"My favourite taxi service!"

The sort of Customer Feedback we love...

Receiving texts like these from our customers makes us squeal with delight...

"Best Taxi Firm EVER! Lush, helpful, friendly, reliable drivers and staff. You guys ROCK x"

Customer Booking App Information

When you download our app from the App Store (for iPhone users) or Google Play Store (for Android users), you will be able to book with EastCoast with just a few swipes on your screen.

You can then track your taxi on screen, make a call and speak directly with the driver and even pay, all through the app.

Our stats show that 50% of customers quickly decide that using the customer app is what they prefer to other booking methods.

Read about the app's key features and services >

Our Privacy Policy

EastCoast Taxis takes your privacy very seriously and we ask that you read our privacy notice carefully as it contains important information on:

• The personal information we collect about you
• What we do with your information; and
• Who your information might be shared with

This privacy notice explains how we use your personal data in order to improve our services to you, and what choices you have about how we use that data. This privacy notice has been written to comply with the new privacy laws, known as the ‘GDPR’ (General Data Protection Regulation).

Please read our full Privacy Policy here >

We love your feedback!

More 5 Star Comments from our satisfied customers...

Hayley from Forest Hall said: ***** "Excellent service, friendly drivers, always on time and cheaper than other taxis."
Mark from Preston Village said: ***** "Great service prompt pick up."
Claire from Heaton said: ***** "Fab journey home, my husband had great ‘boys chat’ back home, safe, thank you as always, great service. x"
Martin from Tynemouth said: ***** "Professional from start to finish."
Nataleigh from North Shields said: ***** "Driver was superb and held a great conversation. I felt completely safe on my journey."
Debs from Whitley Bay said: ***** "Brilliant. Brian even carried my shopping to the door. Thank you."
Darren from Backworth said: ***** "Great service quick and reliable, driver excellent."

Covering all your transport needs

TAXIS from 4 to 8 seats — COACHES/BUSES from 9 to 53 seats

Tyne Idols' newly restored vintage Atlantean, the one we all went to school on, is now available for special events and functions, hospitality, birthdays and tour jaunts (you can even arrange for one of our very knowledgeable tour guides on board if you want).

With our new on-board rock 'n' roll sound system and a capacity of 70 passengers this is the ideal special occasion transport — you can even have live entertainment through our 2,000 watt PA inside or out — this beautifully restored double decker can take you on a night out to all of your favourite places and haunts without having to stop the celebrations!

TextBack Advantages from EastCoast

Get discounts on drinks, meals and more on presentation of the EastCoast Textback message on your mobile phone. Here's what to do:

1. Book your EastCoast taxi via your mobile phone or with our free-to-download Booking App. 2. You will receive a Textback message which will include an offer for a particular bar, restaurant or store. 3. To take advantage of the offer just present the Textback message you receive to a member of their staff on the day of receipt. 4. Check out all of our ongoing and exclusive EastCoast Advantages on Facebook and Twitter.

All-new Advertising and Graphics

To keep us well ahead of the game, we are proud to unveil our bold new campaign across the media, with a range of press advertisements, promotional items and posters well-placed throughout the region.

We pride ourselves on being the most forward-thinking taxi and private hire company and this is emphasised in our ongoing brand and marketing strategies — the BEST of the bunch!

An Audacious Alan Accepts Another Awesome Accolade!

Just in case anyone has been living under a rock recently and hasn't watched local news or perused the press, our esteemed Tours Co-ordinator Alan Fidler has picked up a national award for his services.

Alan has won the national Visit England and Daily Mirror Tourism Superstar Award, recognition for the years of effort he has put into development of the Tours side of our business. Working with our partners at DFDS Seaways he has put in many hours 'behind the scenes' to develop the highly praised tours to Alnwick — now being expanded to Cragside and Hadrian's Wall.

Alan's boundless enthusiasm for all things Northumbrian (regrettably this extends to the skirl and drone of the Northumbrian pipes) has now been recognised by Visit England, the national tourism promotion agency for England.

Visitors from around the world have testified to his devotion and total commitment to ensuring that any tour Alan guides is lively and thought-provoking, bringing to the attention of those new to the area the fantastic history and heritage of a region which has played a crucial but for many an unrecognised part in the history of our country. Find out what all the fuss is about on our Eastcoast Tours page >

Above left: A smug Alan receives his Tourism Superstar Award from David Curtis-Brignell, Chairman of English Tourism Week, at the Athena, Leicester on 22 May, 2012. Above right: Alan yesterday, sharing a joke with reporters.